Focusing on customers and having the passion to help them meet their need is the key differentiator between successful businesses and winning businesses today.
Providing high standards of service will increase customer loyalty, encourage repeat business and boost the value and number of customer purchases. Retail Detail provides in-house training to ensure new customer service skills are effective & become an everyday habit. We develop your team to become champions in delivering world class customer service standards.
Does your store understand the importance of;
- First Impressions – The psychology of service
- The dynamics of the customer relationship and the standard they expect
- Strategies for customer retention & continuous repeat business
- Etiquette & image – exceeding customer expectations